Grievance redressal

SaathiCash is a Loan Service Provider; the lender of record is our RBI-registered NBFC partner. If something has gone wrong with your application or your loan, here is who handles it and what happens if it isn't resolved.

Write to our Grievance Redressal Officer

grievance@saathicash.com

General support

help@saathicash.com · Mon–Sat · 9 AM–9 PM

If you don't hear back

Under the RBI (Digital Lending) Directions, 2025, if you do not receive a reply — or are not satisfied with it — within 30 days of writing to us, you may escalate your complaint under the Reserve Bank — Integrated Ombudsman Scheme.

Complaint Management System

cms.rbi.org.in

Source: `docs/REGULATION.md` §1.12 quotes the provision this page states — Chapter III, Para 11 and 11(iv) of the RBI (Digital Lending) Directions, 2025.